Cancellation Policy

All appointments must be paid in full prior to session being held. No exceptions.  To cancel or reschedule your appointment, please contact Lead By Light, LLC at contact@leadbylight.com at least 24 hours or more prior to your scheduled appointment date & time. No refunds will be made after this time.  Any reschedules made under 24hrs will be charged a $35 reschedule fee. Any client who reschedules within 5 hours of their scheduled day & start time will be charged $45USD. Any client who does not show up within the first 10 minutes of their scheduled appointment time or does not show up at all is a No-Show and forgoes their right to a refund & or return of session credit. No appointments will be held after this 10min. period. All appointments will start & end at scheduled time- no exceptions. Scheduled service cannot be swapped for another service during your schedule time (ie- requesting a tarot reading when you are scheduled for a reiki session).  Any client who cancels or reschedules their appointment within 24hours of their scheduled day & start time will be not be refunded & their session credit will not be applied back to their account. If a bundle client cancels their appointment 24 hours or more before their appointment their credit will be applied by to their account & expire at the end of their current billing period. To cancel bundles & or subscriptions client must email contact@leadbylight.com & request cancellation. All bundles are non-refundable. Bundle Credits Reset Each Billing Cycle, it is the clients responsibility to book all sessions before their next bill goes through, all unused credits will expire at the end of every billing cycle. Clients who cancel a monthly plan are responsible for redeeming all credits prior to canceling. Clients who fail to redeem all credits prior to plan cancellation will not have access to remaining credits & in turn will not be refunded or compensated for unused credits. Please understand, refunds will not be provided for tarot readings once they have been completed and or recorded. Regardless of how you feel about the reading, you will have received the time, expertise and document you have paid for. ​

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